TERMS AND CONDITIONS Of SERVICE

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• Effective Date: December 1st, 2025

   

• These Terms and Conditions of Service ("Terms") constitute a legally binding agreement

  between Two Palms Auto Detailing LLC, a Texas limited liability company ("Two Palms," "we,"

  "us," or "our"), and you ("Client," "you," or "your"). By booking services through our website,

  mobile application, phone, email, or any other method, or by accepting services from Two

  Palms Auto Detailing, you acknowledge that you have read, understood, and agree to be bound by these

  Terms. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT BOOK OR ACCEPT OUR

  SERVICES.

   

• 1. ACCEPTANCE OF TERMS

  By clicking "I Accept," "Book Now," "Confirm Booking," or any similar button on our website or

  application, by providing payment information, by scheduling services, or by accepting our

  services, you expressly agree to these Terms. Your electronic acceptance constitutes your

  legally binding signature and agreement to all provisions herein.

  We reserve the right to update or modify these Terms at any time. Changes will be effective

  immediately upon posting to our website. Your continued use of our services after any changes

  constitutes acceptance of the modified Terms. The version of the Terms in effect at the time you

  book services will govern that transaction.

   

• 2. SERVICES AND SCOPE OF WORK

  We provide mobile auto detailing services as specified in your booking confirmation or service

  order. Services may be performed at your location (residential or commercial), at our location, or

  may include pick-up and drop-off services as agreed.

  2.1 Services Not Included. Unless specifically requested and approved in writing prior to

  service commencement, the following are NOT included in standard detailing packages:

  • Cleanup of bodily fluids, biohazards, or hazardous materials

  • Seat track cleaning (as seats are not removed from vehicle)

  • Glove box interior cleaning (unless specifically requested and emptied by you)

  • Spare tire compartment or trunk undercarriage

  • Vehicle undercarriage or full wheel well detailing

  2.2 Additional Charges. If we encounter bodily fluids, biohazards, or hazardous materials and

  agree to perform cleanup, an additional charge of $100 or more will apply and must be

  approved by you before work proceeds.

   

• 3. YOUR REPRESENTATIONS AND RESPONSIBILITIES

  3.1 Authority and Ownership. You represent and warrant that you are either (a) the legal and

  registered owner of the vehicle or property to be serviced, or (b) have full written authorization

  from the owner to contract for services on the owner's behalf. You shall provide proof of

  ownership or authorization upon request.

  3.2 Personal Property. You must remove ALL personal belongings from the vehicle prior to our

  arrival or before drop-off. We are NOT responsible for any loss, theft, or damage to personal

  items left in the vehicle. While we will make reasonable efforts to collect visible personal belongings prior to beginning work, you assume all risk of loss for any items remaining in the vehicle.

• 3.3 Utilities and Equipment. We operate a fully self-contained mobile detailing unit with our

  own water tank and generator. In the event of equipment malfunction or failure during service,

  you agree to provide us with reasonable access to water and electrical outlets at the service

  location to enable completion of services. You shall not be entitled to any compensation,

  discount, or refund for permitting such utility access, and we shall have no obligation to

  reimburse you for utility costs incurred. If utilities are unavailable when needed due to

  equipment failure and services cannot be completed, we will work in good faith to reschedule,

  and no cancellation fee will be charged to you.

  3.4 Vehicle Operation Authorization. By booking services that include pick-up/drop-off or

  services at our location, you authorize us and our agents to operate and reposition the vehicle

  as necessary to perform services.

  3.5 Pre-Existing Conditions. You shall disclose any known pre-existing damage, mechanical

  issues, or concerns about the vehicle prior to services. Failure to disclose such conditions may

  affect your ability to claim damages under these Terms.

   

• 4. PRE-SERVICE VEHICLE INSPECTION

  We will conduct a reasonable pre-service visual inspection of your vehicle and may document

  its condition through photographs or written notes. You are encouraged to be present during this

  inspection and to note any pre-existing damage, loose trim, paint chips, upholstery stains,

  odors, or other conditions.

  You acknowledge that the cleaning process may reveal underlying issues that were previously

  hidden by dirt, grime, mold, or debris, including but not limited to: cracks, rust, flaking paint,

  missing paint, oil stains, deep scratches, fading, deteriorated materials, or damaged surfaces.

  We are not responsible for damage that existed prior to services or for conditions revealed

  during the cleaning process.

   

• 5. LIMITATIONS ON SERVICE AND NO GUARANTEE OF RESULTS

  5.1 No Guarantee. We do NOT guarantee the removal of all contaminants, stains, odors,

  defects, or imperfections. Results depend on multiple factors including but not limited to: age

  and condition of vehicle, type and severity of staining, quality of original materials, previous

  damage, and environmental exposure. Some stains, odors, or damage may be permanent and

  cannot be fully remediated through detailing.

  5.2 Extreme Vehicle Conditions. If we determine that the vehicle is in extreme condition

  (including but not limited to: excessive pet hair, severe mold, strong odors, heavy

  contamination, severe neglect, or biohazard concerns), we reserve the right to:

  • Notify you of additional time or fees required

  • Decline or reschedule services

  • Limit the scope of services to address safety or practical concerns

  • Adjust pricing to reflect actual conditions encountered

  5.3 Right to Refuse Service. We reserve the right, in our sole discretion, to decline,

  reschedule, or terminate any service at any time for any lawful reason, including but not limited

  to safety concerns, extreme vehicle conditions, concerns about your conduct, or practical

  impossibility of completing work as originally scoped.                                                                                                                   

• 6. LIMITATION OF LIABILITY AND RELEASE                                                                                                                              6.1 Release of Liability. TO THE MAXIMUM EXTENT PERMITTED BY TEXAS LAW, YOU                                                        RELEASE AND FOREVER DISCHARGE Two Palms Auto Detailing LLC, its members,

• managers, officers, employees, agents, contractors, and representatives (collectively, the

  "Released Parties") from any and all claims, demands, damages, losses, liabilities, causes of

  action, or expenses (including reasonable attorneys' fees) arising out of or related to services

  performed under these Terms, including but not limited to:

  • Pre-existing damage, defects, or conditions

  • Damage revealed or made visible by the cleaning process

  • Loss, theft, or damage to personal property left in vehicle

  • Water spots, streaks, or residue from environmental factors

  • Normal wear and tear or aging of vehicle materials

  • Any other claim related to services except as specifically excluded below in Section 6.4

  6.2 Assumption of Risk. You acknowledge and assume all risks associated with vehicle

  detailing services, including the risk that cleaning processes may reveal hidden damage, that

  some stains or odors cannot be fully removed, and that older or delicate materials may be more

  susceptible to damage during cleaning.

  6.3 Cap on Damages. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ANY AND

  ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL

  AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. THIS

  LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN

  CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

  6.4 Exclusions from Release. This release does NOT apply to claims arising from our gross

  negligence, willful misconduct, or intentional damage. However, you must provide written notice

  of any such claim within 24 hours of service completion, along with photographic evidence and

  a detailed description of the alleged damage.

   

• 7. INDEMNIFICATION

  You agree to indemnify, defend, and hold harmless the Released Parties from and against any

  and all third-party claims, demands, liabilities, damages, losses, costs, and expenses (including

  reasonable attorneys' fees and court costs) arising out of or related to: (a) your breach of these

  Terms; (b) your misrepresentation of vehicle ownership or authority; (c) any pre-existing

  condition, lien, or encumbrance on the vehicle; (d) injury to persons or damage to property

  caused by your vehicle or your actions; or (e) any claim brought by the actual vehicle owner if

  you lack authority to contract for services.

   

• 8. PAYMENT TERMS

  8.1 Payment Due. Payment is due immediately upon completion of services. We accept cash,

  credit cards, debit cards, and electronic payment methods as available. By providing payment

  information when booking, you authorize us to charge your payment method for all applicable

  fees.

  8.2 Deposit Requirements. We may require a deposit or authorization to charge your payment

  method on file for scheduled services, cancellation fees, or approved service extensions.

  8.3 Late Payment. Any payment not received within seven (7) days of the due date shall incur a

  late fee of $25, plus interest at the rate of 1.5% per month (18% per annum) or the maximum

  rate permitted by Texas law, whichever is less.

• 8.4 Collection Costs. If you fail to pay amounts due and we must engage collection efforts, you

  shall pay all costs of collection, including reasonable attorneys' fees, court costs, collection

  agency fees, and other expenses incurred.

   

• 9. CANCELLATION AND RESCHEDULING

  You may cancel or reschedule services without penalty by providing at least 24 hours' advance

  written notice (via email, text, or through our website/app). Cancellations made with less than 24

  hours' notice, or failure to be present/available at the scheduled appointment time ("no-show"),

  will result in a cancellation fee equal to 50% of the scheduled service cost, with a minimum

  charge of $50. You authorize us to charge this fee to your payment method on file.

  We reserve the right to cancel or reschedule services due to weather conditions, equipment

  failure, scheduling conflicts, or other operational needs, in which case no cancellation fee will

  apply to you.

   

• 10. SERVICE SATISFACTION AND COMPLAINTS

  10.1 Immediate Notification Required. If you are dissatisfied with any aspect of the completed

  service, you MUST notify us immediately upon completion and while we are still on-site or

  before picking up the vehicle. We will make reasonable efforts to address concerns at that time.

  10.2 Post-Service Claims. We shall NOT be liable for any concerns, complaints, or claims of

  defective work reported after you have accepted the vehicle and we have left the service

  location (or after you have picked up the vehicle from our location). By accepting the vehicle and

  allowing us to depart, you acknowledge that the services are satisfactory and complete, subject

  only to claims of gross negligence or willful misconduct as provided in Section 6.4.

  10.3 Photographic Evidence. Any claim of damage caused by us must be supported by

  photographic evidence showing the condition of the vehicle immediately after service

  completion and comparing it to pre-service condition.

   

• 11. PRIVACY AND DATA COLLECTION

  We collect and use your personal information (name, contact information, payment information,

  vehicle information, and service location) to provide services and process payments. We do not

  sell your personal information to third parties. By accepting these Terms, you consent to our

  collection and use of your information as described. For more details, please see our Privacy

  Policy available on our website.

   

• 12. INSURANCE AND INDEPENDENT CONTRACTOR STATUS

  12.1 Insurance. We maintain general liability insurance. You may request proof of insurance

  coverage upon request.

  12.2 Independent Contractor. We are an independent contractor and not your employee,

  agent, partner, or joint venturer. Nothing in these Terms creates an employment, agency,

  partnership, or joint venture relationship between us.

   

• 13. DISPUTE RESOLUTION AND GOVERNING LAW

  13.1 Governing Law. These Terms shall be governed by and construed in accordance with the

  laws of the State of Texas, without regard to its conflicts of law principles

• 13.2 Venue. Any legal action or proceeding arising out of or relating to these Terms shall be

• brought exclusively in the state or federal courts located in Harris County, Texas, and you

  irrevocably submit to the jurisdiction and venue of such courts.

  13.3 Mediation. Prior to initiating any litigation, the parties agree to attempt in good faith to

  resolve any dispute through non-binding mediation. The costs of mediation shall be shared

  equally between the parties.

  13.4 Attorneys' Fees. In any legal proceeding arising out of these Terms, the prevailing party

  shall be entitled to recover its reasonable attorneys' fees, expert witness fees, and court costs

  from the non-prevailing party.

   

• 14. GENERAL PROVISIONS

  14.1 Entire Agreement. These Terms, together with your booking confirmation, constitute the

  entire agreement between you and us and supersede all prior or contemporaneous

  understandings, agreements, representations, and warranties, whether written or oral.

  14.2 Amendments. We may update these Terms from time to time by posting revised Terms on

  our website. The version in effect at the time you book services governs that transaction.

  Continued use of our services after changes constitutes acceptance of modified Terms.

  14.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable,

  the remaining provisions shall continue in full force and effect. The invalid provision shall be

  modified to the minimum extent necessary to make it valid and enforceable.

  14.4 Waiver. No waiver of any provision of these Terms shall be deemed or shall constitute a

  waiver of any other provision, nor shall any waiver constitute a continuing waiver.

  14.5 Assignment. You may not assign or transfer these Terms or any rights hereunder without

  our prior written consent. We may assign these Terms to any affiliated entity or successor in

  interest.

  14.6 Survival. The provisions of Sections 6 (Limitation of Liability), 7 (Indemnification), 8

  (Payment Terms), and 13 (Dispute Resolution) shall survive the completion of services and

  termination of these Terms.

  14.7 Electronic Communications and Signatures. You consent to receive communications

  from us electronically, including via email, text message, or posting on our website. Electronic

  communications satisfy any legal requirement that communications be in writing. Your electronic

  acceptance (clicking "I Accept," "Book Now," etc.) constitutes your legally binding signature.

  14.8 Contact Information. For questions about these Terms or to provide required notices,

  contact us at: twopalmsauto@gmail.com, or 832-891-9671.

   

• 15. YOUR ACKNOWLEDGMENT

  BY CLICKING "I ACCEPT," "BOOK NOW," OR ANY SIMILAR BUTTON, BY BOOKING

  SERVICES THROUGH ANY METHOD, OR BY ACCEPTING OUR SERVICES, YOU

  ACKNOWLEDGE THAT YOU HAVE READ THESE ENTIRE TERMS, UNDERSTAND THEM,

  HAVE HAD AN OPPORTUNITY TO CONSULT WITH LEGAL COUNSEL IF DESIRED, AND

  VOLUNTARILY AGREE TO BE BOUND BY ALL PROVISIONS HEREIN, INCLUDING THE

  RELEASE OF LIABILITY, LIMITATION OF DAMAGES, AND INDEMNIFICATION

  PROVISIONS. YOU FURTHER ACKNOWLEDGE THAT YOUR ELECTRONIC ACCEPTANCE

  CONSTITUTES YOUR LEGALLY BINDING SIGNATURE.

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